At The Nurtured Mama Collective, we understand that birth and postpartum experiences can be unpredictable, and flexibility is approached with compassion wherever possible.

As appointment spaces are limited and carefully scheduled around other families, we kindly ask for as much notice as possible if you need to cancel or reschedule your session.

Cancellations made with reasonable notice may be rescheduled depending on availability. Late cancellations or missed appointments may result in partial or full session charges, particularly where significant preparation, travel time, or scheduling commitments have already been made.

Deposits or advance payments, where applicable, may be non-refundable unless otherwise agreed in writing.

Refunds are generally not provided for completed services, change of mind, or missed appointments. However, exceptional postpartum or medical circumstances may be considered at our discretion.

Package sessions and support plans must typically be used within the agreed support period unless alternative arrangements have been discussed.

Because every family’s situation is unique, final service arrangements, payment terms, and scheduling expectations are confirmed directly with each client through personal communication and/or signed agreements prior to the commencement of services.

If you need to make changes to your booking, please contact us as soon as possible and we will always do our best to support you with care and understanding.